Frequently Asked Questions
Everything you need to know about growing your perfect garden.
How do you ensure plants stay healthy during shipping?
We use custom-engineered, breathable packaging designed to secure the root ball and protect delicate foliage. Each plant is hydrated right before boxing to ensure it arrives at your doorstep in peak condition.
What is your 'Lifetime Guarantee' policy?
We stand by our quality. All hardy trees and shrubs are guaranteed for life when planted with Pike Potting Soil and Dr. Earth Starter Fertilizer. If your plant fails to thrive, we will provide a store credit for the purchase price.
Can I track my delivery in real-time?
Yes. Once your order is processed, you will receive a tracking link via email. For local white-glove deliveries, our team will call you 30 minutes prior to arrival.
Do you offer professional planting services?
Absolutely. We offer professional installation for all trees, shrubs, and large-scale garden projects. Our certified experts will handle the digging, soil conditioning, and initial watering.
What should I do if my plant arrives damaged?
Please take a photo of the plant and the packaging immediately. Contact our customer care team within 48 hours of delivery, and we will arrange for a replacement or a full refund.
Are your plants organic or sustainably sourced?
We prioritize partnerships with growers who use Integrated Pest Management (IPM) and sustainable water practices. Many of our herbs, vegetables, and fertilizers are OMRI-listed for organic gardening.